Network Support Comparison Grid

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Exclusive Benefits from Aperture

Rollover Hours -- All unused hours will be rolled over from month to month.

Flex Option -- If you feel you want a smaller level of support and a lower monthly charge, you can change to a smaller plan at no cost.

Guaranteed Response -- We credit you $200 if we fail to arrive on-site within four hours of your call to Aperture.

Use our comparison grid to decide which plan best fits your needs:

Description

PLATINUM

GOLD

PLUS

ON-CALL

Monthly fee

$1495

$895

$475

N/A

Monthly inc. on-site hours

14

8

4

None

Rollover Hours

100%

100%

100%

None

Flex Option

Quarterly

Quarterly

None Note

None

Guaranteed 4-hour on-site response

Yes

Yes

No

No

Additional service hourly rate (over monthly inc.)

$95/Hr.

$110/Hr.

$115/Hr.

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Same rate for after hours/weekend support?

Yes

Yes

Yes

Yes

Remote System Administration

$80/Hr.

$85/Hr.

$90/Hr.

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Autofocus 7x24 remote network monitoring

Included

$75/month

$95/month

None

Assigned primary backup and remote network engineers

Yes

Yes

Yes

No

Travel charges

None

None

None

Yes

Preventive server software updates, fixes, service packs, emergency technical bulletins

Yes

Yes

Yes

No

Certified technical staff

Yes

Yes

Yes

Yes

Help Desk Tracking

Included

Included

$50

None

Home | Benefits | Info@ApertureServices.com | 301 212 7000

Notes:

Flex Option: Our Plus plan is already our smallest plan, so it does not have the Flex Option.  Flex Option changes take effect at the end of each quarter.

Exclusive Benefits: See Benefits for full details and restrictions.

Aperture Services focuses on your systems,

while you focus on your business.